Q: How are the recordings deleted from my account?
A: The recordings are deleted in the following cases:

• the storage limit is reached (oldest recordings are being deleted to make room for new recordings)
• the storage hours limit is reached. This is often set to 168 hours (Recordings of 1 week old or older are being deleted). This depends on account type and options, like extra storage etc.
• the camera is deleted from the account (all recordings of that camera become unavailable, deleted)
• user account is deactivated (all recordings of all cameras of that user will be deleted)

Q: When will an Axis camera be recorded on motion in Cameramanager.com Cloud
A: Make sure the following requirements are met:

• The user has a valid Cameramanager.com Cloud account.
• The camera is added correctly, including the right data and the administrator login name.
  NOTE: If the camera is accessible from outside, no red cross may appear on the icon of the camera.
• The settings for motion detection (areas, object size, sensitivity) are set and saved in Cameramanager.
• The planning for the camera is set and stored.

NOTE: Once an Axis camera in Cameramanager.com Cloud account is set to detect motion, the camera sends messages towards the Cameramanager.com Cloud servers.
This should in some cases be excplicitely allowed by the network administrator. It is always important that the cameras remain accessible from the outside by Cameramanager.com Cloud.