Article 1/ Definitions
a) Customer: the natural person or legal person who has signed an agreement with Cameramanager B.V..
b) Cameramanager B.V.: Panasonic Cloud Management Service Europe B.V. acting under the name Cameramanager B.V..
c) Product: Equipment, software and/or adaptations to the software build by Cameramanager B.V., implementation of networks,
helpdesk functions, online security services and other agreed activities and goods of an equal nature.
d) System: computer equipment and related equipment with which Cameramanager B.V. grants access to the customer.
e) Location: the physical surroundings in which the system of Cameramanager B.V. has been established and is connected to
the network which can be accessed by the customer.
f) Legislation camera surveillance: the laws for public camera surveillance
g) Disk space: storage space which Cameramanager B.V. makes available for the customer, for example for playback of stored
h) Internet site: one or more Internet-sites which are all property of Cameramanger.com and relate to the extensions and
domain names owned by Cameramanager B.V..
Article 2/ Application
policy of Cameramanager B.V.. All relations between Cameramanager B.V. and the customer are submitted to these general
b) Exceptions and deviation other than these general conditions can only be made by a written declaration that is signed by a
board member of Cameramanager B.V..
c) These general conditions replace all previous general conditions.
Article 3/ Obligations Cameramanager B.V.
a) Cameramanager B.V. will make a reasonable effort to provide products on time as indicated in the agreement.
b) Customer can not claim compensation for possible damage that arises from deliverance failure.
c) Cameramanager B.V. will make a reasonable effort to provide its product as corresponded.
d) Cameramanager B.V. has no right to make (video)data of the customer available for third parties, unless
Cameramanager B.V. is obliged to disclose because of the law, or in case the customer acts, or it is suspected to act, in
contrast with the Articles 5.b till 5.d of these general conditions and/or the terms or use policy.
e) Cameramanager B.V. is free to make tariff modifications towards the customer. Customer has, if there is no alternative offer
by Cameramanager B.V., the right to directly terminate the agreement with Cameramanager B.V., one month after the
notification done by Cameramanager B.V..
f) Cameramanager B.V. is obliged to take the following measures for all services of Cameramanager B.V.:
1. Monitoring the servers and application processes (ping, http, application Cameramanager B.V.). More can be done on
2. Making modifications for extra security on the servers and applications.
3. Engage in the recovery process when the servers and/or services go inactive.
4. Management of all processes that require root access to the servers and applications.
All other maintenance has to be done by the Customer.
NOTE: In case the customer uses the facility "managed backup", then Cameramanager B.V. will daily make a copy of the
customers data on a backup server. This copy will be stored standard for one day. From previous research it is known that the
copies are not always reliable. Because of the large amount of copies that are made, Cameramanager B.V. is not able to check
all copies. Therefore Cameramanager B.V. does not take any responsibility whether the backup has succeeded or not. (also see
g) Conform the agreed SLA with customer Cameramanager B.V. takes care of solving problems that are related to its services
Article 4 / Access Regulations
a) Customer has no access to the location where the servers are situated.
b) Customer has no access to the application and the servers, except on user level. Customer can get access, but this has to be
confirmed by Cameramanager B.V..
Article 5 / Obligations Customer
a) Customer will notify Cameramanager B.V. in writing if a mutation occurs in his/her name, address, email address and bank
number. This notification has to contain the date of change of the information. If customer does comply to this, the date of
receiving will be taken as the entry date.
Cameramanager B.V. is not responsible for information of customer that is not up to date and cannot be held responsible for
consequences that rise from this.
b) Customer shall follow the Netiquette. Furthermore, the customer shall not hinder other Customers or internet users or shall
bring any damage to the system. It’s forbidden for the customer to start processes or programs that can be harmful for other
customers or internet users.
c) Customer hereby does not hold Cameramanager B.V. liable for all legal responsibilities concerning the stored Video Images,
information and data.
d) Furthermore, the customer is responsible for damage that has been made because of unprofessional practice, next to the
obligations by law as stated in sub b and c.
Article 6 / Exclusion of liability
a) Customer needs to make a recent backup of all relevant digital information before maintenance is done by the customer
himself. Cameramanager B.V. can’t be held liable for digital information that is lost.
b) Cameramanager B.V. can’t be held liable for damage on hardware and/or software as a consequence of software that is
intended to be harmful, like computer viruses. Cameramanager B.V. is allowed to use antivirus programs to protect its software
and hardware against infected data. Cameramanager B.V. also has the right to isolate or remove infected data from its servers.
c) Cameramanager B.V.’s liability for indirect loss, including consequential loss, loss of profits, lost savings and loss caused by
interruption of operation is excluded.
d) Cameramanager B.V. is not liable for damage that is caused by third parties while using the product.
e) Cameramanager B.V.’s total liability arising out of or in connection with the Agreement, Services, Additional Work, extra work
and/or extra services shall be limited to making compensation for any direct loss up to the amount equal to the invoice value
from Cameramanager B.V. payable by the Customer with respect to the Services, Additional Work, extra work and/or extra
services that caused the damage incurred by the Customer.
f) Cameramanager B.V. is not responsible for damage that is done by a third party.
g) Cameramanager B.V. is not responsible for correct functioning of the equipment on the customer side and loss of login
h) Cameramanager B.V. declares that the distant selling directive applies to the general terms. For the contents of this directive
we refer to ‘Distant selling directive’ (http://ec.europa.eu/consumers/cons_int/safe_shop/dist_sell/index_en.htm)
Article 7 / Payment
a) Unless otherwise agreed upon all invoices shall be paid within fifteen days from invoice date without any discount.
b) The Customer is not entitled to reduce or postpone payment to Cameramanager B.V. or to set of payment against any claim
against Cameramanager B.V.
c) If the Customer does not pay within the period agreed upon, it shall be in default solely by that period having expired without
any notice of default or summons being required and interest for overdue payment shall be payable by the Customer at a rate of
1,5% per month, or in case the legal interest is higher, the legal interest. Furthermore, Cameramanager B.V. shall have the right
to claim from the Customer, in addition to the principal and interest, any extrajudicial expenses incurred owing to payment not
being made (timely). Extrajudicial expenses shall be payable by the Customer in any case when Cameramanager B.V. has
engaged the assistance of a third party for collection. The rate for the expenses to be charged shall be equal to the collection
rate applied by the Nederlandse Orde van Advocaten (the Bar in the Netherlands). The single fact that Cameramanager B.V.
has engaged assistance of a third party demonstrates the size of and the obligation to pay the extrajudicial expenses. In case of
default of payment Cameramanager B.V. may also postpone the assignment.
d) In case Cameramanager B.V. has any doubt about the solvency of the Customer, Cameramanager B.V. shall have the right
to suspend fulfilment of Cameramanager B.V. ‘s obligations - also if fulfilment thereof was already initiated - until the Customer
has provided security to Cameramanager B.V.’s satisfaction for all obligations of the Customer ensuing from the Agreement.
e) The payment engine of Buckaroo Online Payment Services is used for all online payments, one time and the recurring
payments. For all technical details and security details concerning payments Cameramanager B.V. refers the customer to the
third party mentioned above (www.buckaroo.nl). Cameramanager B.V. does not take any responsibility for the payment of the
customer, except for the administrative process of the incoming payments and the communication of this towards the customer.
h) Camermanager.com does not ask and/or save credit card details from the customer. The payment procedure is totally
outsourced to third parties. These parties are certified to securely handle the online payment process of the customer.
Article 8 / Proprietary rights
a) Cameramanager B.V. retains all rights, title and interest in and to any ideas, concepts, techniques, terminology and
glossaries developed by Cameramanager B.V. and any software coding of any general utility developed by
Article 9 / Intellectual property
a) Customer gets a non-transferable right to use the product delivered by Cameramanager B.V. b) Customer does not have the
right to copy, sell, or resell services and products of Cameramanager B.V. unless agreed otherwise by a written consent by a
board member of Cameramanager B.V..
c) Cameramanager B.V. does not have the right to sell or copy (video)data of the customer which is stored on the servers of
Cameramanager B.V. without a written consent of the customer, except for the cases explained in this agreement
Article 10 / Force Majeure
a) In case Cameramanager B.V. cannot properly perform its obligations, in whole or in part, whether temporarily or permanently,
based on the Agreement as a result of circumstances which are not at Cameramanager B.V.’s risk, including those
circumstances mentioned in sub b), Cameramanager B.V. is entitled to rescind the Agreement with the Customer, without any
compensation being due by Cameramanager B.V..
b) Circumstances which are in no event at Cameramanager B.V.’s risk: strike or lock-out; labour shortage; transportation
problems; disruption in the production process of Cameramanager B.V.; natural or nuclear disasters; war, war threat, and other
circumstances which are beyond Cameramanager B.V.'s reasonable control.
c) Cameramanager B.V. shall notify the Customer in writing of an event of force majeure and to what extent
Cameramanager B.V. will be able to continue to perform the Agreement.
Article 11 / Termination
a) Cameramanager B.V. may terminate this agreement forthwith customer fails to pay any sums due to Cameramanager B.V.
as they fall due.
b) Cameramanager B.V. may terminate this agreement immediately if customer breaches any of these terms and conditions, or
if customer is a company and goes into insolvent liquidation, or if customer is a person and is declared bankrupt.
c) On termination of this agreement Cameramanager B.V. shall be entitled immediately to block all access to the
Cameramanager B.V. services and products and remove all (video)data located on its servers. Cameramanager B.V. will hold
such data for a period of 14 days and will allow customer to collect it, at its own expense (EUR150/hr), failing which
Cameramanager B.V. shall be entitled to delete all such data.
d) If customer wishes to terminate its account with Cameramanager B.V., the customer must notify Cameramanager B.V.
specifically in writing, otherwise the account will be automatically renewed for the same subscription period and the customer
will be liable for, and immediately invoiced upon the commencement of, such additional subscription period. Specifically,
Cameramanager B.V. will not accept verbal instructions to terminate an account. All cancellation requests must be send to
sales@Cameramanager B.V.. On receipt of customers cancellation request, Cameramanager B.V. will cancel the service at the
first available opportunity.
e) There are no refunds or credits, once an invoice is generated, unless an invoice for a service is generated after a cancellation
requested is submitted.
Article 12 / Dispute Resolution
All Agreements between Cameramanager B.V. and the Customer shall be governed by the laws of the Netherlands. The
competent Court at Amsterdam shall have exclusive jurisdiction with regard to all disputes arising between
Cameramanager B.V. and the Customer, without prejudice to Cameramanager B.V.’s authority to summon the Customer before
the competent Court in view of the Customer's residence.
Artikel 13 / Miscellaneous
a) Cameramanager B.V. has the right to make changes in these general conditions. A change will be effective after fourteen
days after notifying the customer. The customer can terminate the agreement when the changes become effective.
b) A change in the board of Cameramanager B.V. or a change in the legal form of the company will not have any influence on
c) If one of the articles from this agreement is declared to be excluded, all other articles will remain enforceable.
e) These English General terms & conditions are a translation from the Dutch Algemene Voorwaarden and are made with all
best effort. However, in case of a dispute, the Dutch Algemene Voorwaarden will be affective.